Support Policy Page

Support Policy 

1. Introduction

Welcome to jbuytr.com! Our goal is to provide exceptional customer service to all our international customers. This Support Policy outlines the types of support we offer, how to reach us, and the steps involved in resolving any issues you might encounter.

2. Support Availability

We offer support 24/7. Our customer service team is available to assist you with any inquiries or issues related to your purchases and overall experience on jbuytr.com.

3. Types of Support Offered

a. Order Assistance:

• Order tracking

• Order status inquiries

• Payment issues

• Shipping and delivery information

b. Product Support:

• Product information

• Technical support for electronic items

• Return and exchange processes

c. Account Support:

• Account creation and management

• Password recovery

• Subscription and billing inquiries

4. How to Reach Us

a. Email Support:

• You can reach our support team via email at [email protected]. We strive to respond to all email inquiries within 24 hours.

b. Live Chat:

• Our live chat service is available on our website for instant support. Simply click the chat icon at the bottom right corner of any page.

c. Phone Support:

• For urgent matters, you can call our support line at +90 850 840 51 36. Our phone lines are open 24/7.

5. Support Process

a. Initial Contact:

• When you contact us, please provide as much detail as possible about your issue, including order numbers, product details, and any relevant screenshots or documentation.

b. Case Review:

• Our support team will review your case and may contact you for additional information if needed.

c. Resolution:

• We aim to resolve most issues within 48 hours. If the issue requires more time, we will keep you informed about the progress and estimated resolution time.

6. Returns and Refunds

For information on our returns and refunds policy, please refer to our dedicated Returns and Refunds Policy page 

7. Frequently Asked Questions (FAQs)

Before contacting support, you may find answers to common questions in our FAQ section 

8. Feedback

Your feedback is important to us. If you have suggestions on how we can improve our services, please send them to [email protected].

9. Privacy Policy

We take your privacy seriously. For details on how we handle your personal information, please refer to our Privacy Policy

10. Terms and Conditions

By using our support services, you agree to our Terms and Conditions